We realize embroidery can be complex and you may have several questions regarding the process. The following are a few of the most commonly asked questions:
Q: What type of embroidery
can we do?
A: Sarah’s Embroidery is your source for embroidery on Shirts, Caps, Jackets,
Casual Business Wear, Aprons, Baby Blankets, Bibs, and just about anything else
that can support a thread and needle. Our embroidery is for all your needs -
business, promotions, family, conventions, sports or golf outings - we will
provide it!
Q: How much does embroidery
cost?
A: Pricing an embroidery order is a difficult task. We can tell you that
Sarah’s Embroidery offers the highest quality service at a competitive price.
All designs are quoted based upon estimated stitch count and quantity. We always
offer a firm quotation of price in advance.
Q: Do you have stock
designs available?
A: We offer over 10,000 stock designs and 75 lettering typestyles from which you
can choose from. We can also custom create any design you wish.
Q: Do you have a catalog?
A: For the most part, we create designs to your specifications. However, we also
have a stock design catalog containing over 10,000 designs - which would be
difficult to post on the Internet or combine into a single catalog. If you are
interested in a specific topic, we can fax or e-mail you the scanned images from
our collection that would best suit your needs for you to choose from.
Q: Can I change colors
within stock designs?
A: No problem! Just tell us what you would like to see, and we can get it done.
We’ll even offer our advice if we foresee a conflict in your color choices and
the design layout / background colors.
A: We offer a wide variety of colors and shades of thread. We can even match many PMS colors.
Q: Do you offer product
samples?
A: We can send you a sample embroidery design. Due to the costs involved in
creating and sewing embroidered designs, we cannot offer speculative samples of
your design. Once a firm order has been received a sample will be manufactured
for your approval.
A: With custom digitized designs we will send you a sewn sample, or scan the sewn sample and E-mail you a picture of the design. Q: Are design charges applied to every order?
A: No. Once your design is on file with us, or if you supply us with an embroidery-ready design file on disk, there is no design charge. Q: Can the same embroidery design be used on different garments?
A: Usually. But to avoid complications, please tell us what kinds of garments you are considering using the design on in the future if possible. This way we can design the stitch file to work on as many of the different applications you have in mind as possible.
Q: What kind of minimum
order do we have?
A: We at Sarah’s Embroidery are eager to earn your business and we do accept
orders as little as one piece; however, keep in mind that the unit cost is lower
as the quantity increases.
Q: Do you supply the items
to be embroidered?
A: Absolutely! We can supply you with highest quality, name-brand apparel that
was made specifically for embroidery. We can also work with quality garments you
provide. If you elect to provide goods for embroidery it is wise to
send us a sample for inspection since not every design will sew out the same on
every garment; therefore, the design may need to be edited for the outcome to be
acceptable quality embroidery.
A: The better the quality of the artwork you provide, the more closely we can match what you are looking for. We prefer to work with good, clean full color renditions of the art you want reproduced preferably vector art work. If you have a design that you are happy with, that was previously created by another embroidery shop, sending us the "tape" (the computer disk that created that design) from that job ensures a perfect reproduction, and lower setup fees. Q: I have a logo. What disk formats can you work with?
A: Our computers can read all the major bitmap formats, such as .BMP, .TIFF, .JPG and .GIF. We can also work with and prefer vector formats such as Illustrator or Corel. Q: How soon will my order be ready?
A: Most orders will be completed within 2 weeks from the day your design is ready and approved by you. If for some reason your order will take longer, we will notify you of a possible delay. We are eager for your business and will go the extra mile to deliver on time. Q: Do we sell non-embroidered Items?
A: Absolutely! Most of the garments we sell can be purchased without embellishment if you so desire.
Have additional questions?
Please feel free to contact us! We would be happy to answer any of your
questions.
